– Unique web based help desk

by | Jan 4, 2011 | Reviews | 0 comments

Helpspot has cogent service where it has effective help desk software that can centralize and effectively controls your support. With this unique site, persuasive workflow to the web based help desk portal, required staff, and customers will be empowered. It is also ameliorated in several ways that permit you to drive down costs while delivering an expedient customer experience.

In fact the Email, web, and phone by which your customer’s contact you and the channels HelpSpot can trigger from to create a centralized location for managing your prospective customer support.

This site is meant for highly effective nature which is to control and manage the email operation. You can drag email from multiple mailboxes via POP/IMAP, able to scale your email support to several thousands per day, control and organize email in numerous ways never dreamt of in Outlook.

It has a simple process where inquires from varying sources all enter the system to become a request. It is possible that each request can then be managed and worked in a cogent way which relatively delivers consistency to your global customers and transparency to managers.

For each request you can follow history of every said interaction related to the request. It is also displayed in chronological order; staff will have no difficulties following those interactions with the prospective customer as well as those between staff and external resources. You can find all changes to categorization field, given assignment, custom fields, and said status is also threaded within the history.

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