Zoho Support- Best Customer Support Tool

by | Jul 7, 2011 | Reviews | 0 comments

You can find numerous persuasive applications blossoming in day to day life and thus this discreet web application holds few profitable oriented features to International consumers. This pragmatic web application service comes under best used service where it has established with numerous savors that benefit for the global users.

They include potent feature-rich web based helpdesk software. This discreet web application is facile and easy to use. It professionally assists the support center to spend less time on the process and spreadsheet with more on customer assuage. In turn you can able to change the password of all Zoho Services in Zoho Accounts.

It is possible to change the password by signing into Zoho Support. After that you can click setup located on the upper right corner with click Personal Settings moving on to My Account. In the Password page, you can specify your Existing Password, New Password in the corresponding fields and eventually click Save. Then the new password gets updated and applicable for all Zoho Services.

In order to upgrade your plan the user has admin rights where in he is the only person who can upgrade the account. With savor of click Pricing tab option you can in turn view the complete pricing chart with several potent plans. It is also possible to choose a suitable plan which matches your requirement. This persuasive web application has expedient option of exporting the data in the csv format.

With this cogent web application you can also change your account details such as password, security question, groups and much more from the My Account page.

It is also possible to professionally evaluate the efficiency, effectiveness and responsiveness of your support team with SLA. In turn you can efficiently configure SLAs for each Support Plan and set the response.

There are also appropriate work flow rules which assist you to organize all the incoming requests and perform actions such as delivering them to support reps, assigning status and other request parameters. This pragmatic business rule can be applied to a request when it is created. Eventually this required notification can also be sent to the technicians, once the business rule is amended. Altogether this discreet web application serves good for the global users where they are much assuaged.

Visit this site at http://www.zoho.com/support/ and post your reviews as comments.


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